Customer service

The Simons FAQs

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What is The Simons loyalty program?

The Simons is the rewards program from Simons designed to thank our customers for their loyalty. It allows customers to earn??points that can be redeemed for rewards cards and lets them enjoy tons of extra perks.

Is there a registration fee for The Simons loyalty program?

No. It's free to join and no purchase is required. Anyone aged 14 or older can become a member of The Simons. Those below the age of majority in their states must obtain permission from a parent or guardian before joining the program.

What are the benefits of The Simons rewards program?

The Simons rewards program offers members special privileges based on their shopping history:

 
Tier Enthusiasts
Welcome to the family
Between US$1 and US$999 in purchases per year
Connoisseurs
Happy together
Between US$1,000 and US$3,999 in purchases per year
Insiders
Family ties
US$4,000 or more in purchases per year
1 point per U.S. dollar in purchases X X X
US$10 rewards card for the first 500 points and US$1 in additional rewards for each subsequent 50  points X X X
Bonus point promotions X X X
2 x the points on largest purchase during your birthday month X X X
Exclusive online and in-store contests for members of The Simons X X X
In-store returns without a receipt X X X
Return period for all merchandise except sale items 45 days 60 days 60 days
Free delivery for all your online purchases   X X
Unlimited free in-store alterations for 12 months after the date of purchase     X
Exclusive events and first-in-line access to sales     X
 

 

How do I become a member of The Simons?

You can join The Simons rewards program for free one of two ways:

  1. Request your The Simons card from an employee at a Simons store and activate your account in store or online at simons.com/activate.
  2. Request and activate your The Simons account online at simons.com/activate.
How can I earn points

Make sure your account has been activated in store or online at simons.com/activate. Once this is done, simply show your The Simons membership card when making a purchase at a Simons store or sign into your account when shopping online at simons.com. For each U.S. dollar spent, 1 point will be added to your account within 48 hours.

I've registered for the program, but no points appear in my account. Why?

To earn points your account must be activated in store or online at simons.com/activate. Once your card is activated, you must show your The Simons card when making purchases at a Simons store or sign into your account when shopping online at simons.com. For each U.S. dollar spent, you will receive 1 point. Please allow 48 hours for the points to appear in your account.

Can I earn points online?

Yes. Once your account is activated, simply sign in at simons.com to make your purchases.

How do I know which tier level I've reached?

You can see your points and your tier level by signing into simons.com and going to "My Simons Rewards." Your tier depends on your total annual purchases: Enthusiasts - from US$1 to US$999, Connoisseurs - from US$1,000 to US$3,999, and Insiders - US$4,000 and up.

How do I take advantage of my The Simons rewards?

Each November, you'll receive your rewards card via email. Your invitation to exclusive contests will be sent via email.

Where can I use my The Simons membership card?

You can use your The Simons membership card each time you make a purchase in store or online at simons.com.

What can I do if I don't have my The Simons membership card when making a purchase in store?

If you own a smartphone, you can access your account and use your virtual membership card. Otherwise, a sales associate can access your profile in store and award you points for your purchases. If you make a purchase and are not awarded any points keep your receipt and show it along with your The Simons card at a Simons Customer Service Department. Please note that you have 30 days to collect your points.

Where can I see my account summary?

You can check your account summary, including your points and tier level, by signing in at simons.com and going to "My Simons Rewards."

How can I see my points history?

You can see your points history by signing into simons.com, going to "My Simons Rewards," and clicking on "My History."

How long does it take for my points to appear in my account?

Allow 48 hours for your points to appear in your account.

Can my points expire?

No, not unless your The Simons account remains inactive for 36 consecutive months. Each November, for all activate profiles,? points are converted into a rewards card amounting to US$10 for the first 500 points and US$1 for each additional 50 points rounded down to the nearest dollar. If the minimum amount of 500? points required for a rewards card is not reached, all unused? points will be carried over to the following year as long as there is at least one transaction every 36 months.

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